Is there a minimum contract period?
Our SaaS plans are available on monthly rolling contracts. Outsourcing engagements typically start with a 3-month initial term. We'll be transparent about this before you sign anything.
What happens when payroll laws change?
For all plans, statutory updates (CPF rates, EPF rates, etc.) are applied by our team before the effective date. You won't need to track regulatory changes yourself.
Can I switch between plans?
Yes. Clients regularly start on Managed Outsourcing and transition to SaaS once their internal team is ready. We manage that transition for you.
How is pricing calculated?
smartPAY SaaS is priced per active employee per month. Outsourcing pricing is based on headcount, country, payroll frequency, and complexity. We provide a fixed monthly quote — no variable surprises.
Do you charge for implementation or setup?
We charge a one-time onboarding fee for new outsourcing clients to cover data migration, parallel run, and configuration. smartPAY SaaS onboarding is included in the subscription.
What if I operate across multiple Asia countries?
Multi-country clients receive a consolidated quote. We manage payroll across all 13 markets under one contract — one invoice, one point of contact.
Is my payroll data safe?
All data is encrypted in transit (256-bit SSL) and at rest (AES-256). Daily backups, role-based access, and MFA are standard. We never share your data with third parties.